Terms of sale

These terms apply to every purchase of a digital product from geistlabs.dev. Read them with the Product licence, which sets out what you may do with what you buy, and the Refund policy.

They are separate from the Terms of use, which cover the website itself. Where the two overlap on a purchase, these terms win.

Digital products on geistlabs.dev are sold through Stripe Managed Payments. Stripe is the merchant of record: Stripe is the seller for the payment transaction, Stripe's name appears on your statement and on your receipt, and Stripe calculates, collects, and remits VAT, GST, and sales tax wherever your purchase creates an obligation.

Geist Labs remains the publisher. We write, own, and supply the products, we deliver the download, and the Product licence that governs what you may do with a title is between you and Geist Labs. Stripe's buyer terms govern the payment; this document and the licence govern the product.

Contact us first about anything at all, through the contact form. We will take it to Stripe where Stripe is the party that has to act, and we will not use the split as a reason to send you away.

Workshops and advisory engagements are not sold this way. Geist Labs contracts with you directly and is the seller of record for those — see the Workshop and engagement terms.

We sell digital publications: playbooks, field guides, templates, and reference material, delivered as downloadable files. The format and length of each title is stated on its product page. There is no physical product and nothing is shipped.

Product pages, prices, and sample pages are an invitation to buy, not an offer. Your contract of sale forms with Stripe when Stripe accepts your payment at checkout. Your licence to use the title forms with Geist Labs at the same moment, and we confirm both to you by email.

To order, you select a product, complete the checkout form, and pay. Before you pay, checkout will show you the product, the total price including any tax, and these terms. You are responsible for the accuracy of the email address you give us — it is where the product is delivered.

We may decline or cancel an order if the product is withdrawn, if the price was listed in error, if payment fails, or if we reasonably suspect fraud or a breach of the Product licence. If we cancel a paid order, you get a full refund.

Prices are shown in US dollars and are exclusive of tax unless the checkout page says otherwise. Tax is calculated, charged, and remitted by Stripe as merchant of record, and the total you pay is shown before you confirm.

• EU and UK consumers. VAT is charged at the rate of your country of residence and shown before you pay. Digital goods sold to EU consumers attract VAT from the first sale — there is no registration threshold — so the price you pay includes it.
• US buyers. Sales tax on digital goods is charged where the state in which you are located requires it.
• Business buyers. If you are VAT-registered in the EU or UK and supply a valid VAT number at checkout, the reverse charge applies and no VAT is added.

We may change prices at any time. A change never affects an order already confirmed.

Payment is taken in full at the time of order by the payment methods offered at checkout. We never see or store your card details — they go directly to Stripe, and Geist Labs never receives them. If payment is reversed or fails after delivery, your licence to the product terminates until payment is settled.

Delivery is electronic and immediate. On successful payment you receive a download link by email, normally within a few minutes.

If the link does not arrive within one hour, check your spam folder and then contact us — we will resend it. Download links may expire or be limited in number for security reasons; ask and we will issue a new one for as long as the product remains available.

Your responsibility is only to have a working email address and a device that opens standard PDF files. Requirements beyond that are stated on the product page.

Purchase gives you a licence, not ownership of the underlying work. The scope of that licence — single seat or team, whether you may use the templates in client deliverables, what you may not do — is set out in full in the Product licence. Read it before you buy if your intended use goes beyond one person reading it.

This section matters more than any other on this page, and it is the one most digital sellers get wrong.

If you are a consumer resident in the EEA or the UK, you normally have 14 days to withdraw from a distance contract without giving a reason. For digital content that is not supplied on a physical medium, that right is lost only if all three of the following happen — Article 16(m) of Directive 2011/83/EU, and Regulation 37 of the UK Consumer Contracts Regulations 2013:

1. 01You give express prior consent to the download beginning immediately, before the 14-day period ends;
2. 02You acknowledge that you lose your right of withdrawal once the download begins; and
3. 03We give you confirmation of that consent and acknowledgement on a durable medium — in practice, in the order confirmation email.

Where our checkout asks you to confirm both points separately and records them in your order confirmation email, the right is validly waived once your download begins. Where it does not, your 14-day right of withdrawal survives the download in full, and you may withdraw and get a full refund no matter how much of the product you have read.

We do not treat that as a loophole to be closed. Our Refund policy already gives every buyer, consumer or business, EU or not, a no-questions 14-day refund — so the practical answer is the same either way.

To withdraw, tell us before the 14 days are up using the contact form or any other clear statement. You may use the model withdrawal form in Annex I(B) of the Directive, but you do not have to. We refund within 14 days of being informed, using the same payment method you used.

Separately from withdrawal, EU consumers have rights under the Digital Content Directive (EU) 2019/770, and UK consumers under the Consumer Rights Act 2015, if digital content is not as described, not of satisfactory quality, or not fit for a purpose you made known to us. In that case you are entitled to have it brought into conformity, or to a price reduction or refund where that is not possible.

Nothing in our refund policy limits those rights, and no term of this document should be read as excluding them.

Our voluntary refund policy — which applies to everyone, including buyers with no statutory right — is in the Refund policy.

We revise our publications. If we issue a revised edition of a title you bought, you get it at no extra cost for as long as we distribute that title, sent to the email address on your order. We are not obliged to keep a title in distribution indefinitely, and we may retire one; retiring a title does not affect your licence to the copy you hold.

If a product is listed at an obviously incorrect price and you could reasonably have recognised the error, we may cancel the order and refund you in full rather than supply at that price.

If you have a problem, contact us — we would rather refund you than argue with your bank. Chargebacks on digital products are decided by Stripe as merchant of record, not by us, so raising one takes the matter out of the hands of the people who can actually fix it. Raising a chargeback without contacting us first means we may suspend your licence and decline future orders while it is open. A chargeback does not remove your obligations under the Product licence for material you have already received.

If you buy in the course of a business, you buy on these terms with the consumer-specific sections — the right of withdrawal, statutory conformity rights, and the consumer protections in the liability section — disapplied, since they do not apply to businesses. Our total liability to a business buyer is limited to the price paid for the product.

To the fullest extent permitted by law, our total aggregate liability arising from a purchase is limited to the amount you paid for the product concerned. We are not liable for indirect or consequential loss, or for lost profits, revenue, data, or business opportunity.

Our publications are educational material, not advice for your specific system, and they carry no guarantee of any particular result — see the Terms of use. You are responsible for reviewing and testing anything you apply from them.

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Consumers keep the full benefit of any mandatory rule of their local law.

These terms are governed by the laws of the State of North Carolina, United States. If you are a consumer resident in the EEA or the UK, this does not deprive you of the protection of the mandatory consumer law of your country of residence, and you may bring proceedings there.

Complaints go through the contact form or to the address in the Legal notice. We aim to acknowledge within 5 business days.